Shipping Policy

What countries do we ship to? 

Currently we only ship to Malaysia and Singapore.

 

Shipping rates & delivery estimates 

We offer flat shipping rates as below:

● Peninsula Malaysia: RM10 (3-5 business days)

● Sabah & Sarawak: RM30 (5-10 business days)

● Singapore: RM50 (3-7 business days)

Enjoy FREE SHIPPING on orders over RM300 within Peninsular Malaysia.

Shipping time is based on our best estimate, however, there may be slight delays in delivery during peak times or due to unexpected circumstances. Unforeseen delays could occur during transit or due to customs inspections at your local customs office. If your delivery takes longer than expected, please feel free to track your order or contact us at hello@zenbymei.com or +601158683155, and we'll ensure your satisfaction as swiftly as possible!

Please note that we are unable to ship to P.O. Box address and FELDA areas.  

 

International orders - Import duties and taxes  

Please note that our list prices or shipping charges DO NOT include VAT, import duties, handling charges and local taxes which may be imposed by your country's government or delivery service providers. All international orders are shipped with Delivery Duties Unpaid (DDU), and any fees charged at the destination are the responsibility of the recipient. For more information, we recommend that you check with your local customs and relevant authorities before placing an order.

Processing time 

We process and ship orders from Monday to Saturday (GMT+8). Once you have placed your order, please allow 1 to 2 business days for your order to be processed.  Please note that orders placed on Sunday (GMT+8) will be processed on the following Monday. 

Note: Orders placed during special promotions and holidays may experience extended processing times due to increased order volume. Please allow additional 1-2 days for order processing. Your patience is greatly appreciated.